Provider Portal
Training Materials

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In addition to the guides and videos below, we also created a frequently asked questions webpage to address the most common issues our Provider Customer Service team has been receiving.

TRAINING MATERIALS

Basic Navigation

Login & Registration

User Management

Documents

Message Center

Preauthorization

Provider Profile

Claims

Emergent Inpatient Admission Notifications

Member Management

Referrals

 

Basic Navigation

 

Login & Registration

  • New User Registration

    The steps to register new users and retrieve a forgotten username.

  • Login and Settings

    The steps for logging in and changing settings. 

  • Consolidating Existing Accounts

    The steps to consolidate existing accounts.

  • Existing User Moving Over the First Account

    An overview of the account migration process for our portal users who are setting up their first account.

  • Registering Additional Tax IDs

    The steps to help users registered in the old version of the provider portal and retrieve a forgotten username.

  • Forgot Username

    The steps to recover a forgotten username.

  • Forgot Password

    The steps to reset a forgotten password. 

 

User Management

 

Documents

  • Search and View Documents

    The steps for searching and viewing available documents.

  • Export Report

    The steps for exporting reports that appear in the documents tab.

 

Message Center

 

Preauthorization

 

Provider Profile

  • Update Provider Profile and Upload Documents

    An overview of how users with the administrator/office manager role can request updates to a provider's profile in the provider portal.  

  • Search & View Provider Profile

    An overview of how to search for a provider and view their profile.

 

Claims

 

Emergent Inpatient Admission Notifications

  • Emergent Inpatient Admission Notifications

    The steps to create an emergent inpatient admission notification.

 

Member Management

 

Referrals