Search
Popular Tasks
Visit a ConnectiCare Center
Provider Portal
Training Materials
In addition to the guides and videos below, we also created a frequently asked questions webpage to address the most common issues our Provider Customer Service team has been receiving.
TRAINING MATERIALS
Basic Navigation
Login & Registration
User Management
Documents
Message Center
Preauthorization
Provider Profile
Claims
Emergent Inpatient Admission Notifications
Member Management
Referrals
-
New User Registration
The steps to register new users and retrieve a forgotten username.
-
Login and Settings
The steps for logging in and changing settings.Â
-
Consolidating Existing Accounts
The steps to consolidate existing accounts.
-
Existing User Moving Over the First Account
An overview of the account migration process for our portal users who are setting up their first account.
-
Registering Additional Tax IDs
The steps to help users registered in the old version of the provider portal and retrieve a forgotten username.
-
Forgot Username
The steps to recover a forgotten username.
-
Forgot Password
The steps to reset a forgotten password.Â
-
Create Portal User
The steps for creating a portal user.
-
Manage Users Account
An overview of how to find and edit a user’s information, user type, password, provider affiliation, etc.
-
Provider Portal Emails
See reminders to remove users who left your organization and new reasons to give more staff portal accounts.
Â
December 2024
Time to Review Your Provider Portal Users
Â
March 2024
Time to Review Your Provider Portal Users
Â
December 2023
Time to Review Your Provider Portal Users
Â
September 2023
Time to Review Your Provider Portal Users
Â
June 2023
Time to Review Your Provider Portal Users
Â
December 2022
-
Search and View Messages
The steps for searching for and viewing messages in the Message Center.
-
Create Message - Specific Transaction
The steps to create a message about a specific transaction in the Message Center.
-
Create Message – General Topic
The steps to create a generic message in the Message Center.
-
Provider Portal Emails
See tips for finding and using the Message Center.
Â
April 2023
Â
May 2023
-
Update Provider Profile and Upload Documents
An overview of how users with the administrator/office manager role can request updates to a provider's profile in the provider portal. Â
-
Search & View Provider Profile
An overview of how to search for a provider and view their profile.
-
Claims - Search for an Explanation of Payments (EOP)
An overview of how to search for an Explanation of Payment (EOP).Â
-
Claims – View Status, Submit Documents & Inquiries, and Create Custom Reports
See how to find a claim’s status, details, and Explanation of Payment, submit documents, inquiries, and grievances, and how to create custom claims reports.
-
Provider Portal Emails
See tips for finding claims information and addressing claims issues.
Â
August 2023
Provider Portal: Addressing Denied Claims
Â
September 2022Â
Billing Specialists: Need Explanations of Payments (EOPs)? Find Them on Our Provider Portal
Â
August 2022
Billing Specialists: Use Our Portal to Simplify Accounts Receivables for EmblemHealth Members
-
PCP Member Panel
The steps to generate the PCP Member Panel Report. Â
-
Member Management – Eligibility
The steps to look up a member’s eligibility. Â
-
Care Plans
Steps to view a Care Plan,send a message to the Care Team, and print or save a copy.
-
Provider Portal Emails
See tips for managing your members.
Â
October 2022
Provider Portal: New Way to See If a Provider Is In-Network for a Member