The annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey evaluates member satisfaction with their health plans, prescription drug services, and their providers.
Members’ experiences and interactions with us as their health plan and with you as their provider affect the outcome of the survey. That is why it’s so important for all of us to work together toward the goal of improving member satisfaction.
One of the survey questions is: “Have you had a flu shot since July 1, 2024?” Measure adherence is determined by member response.
The measure description is the percentage of patients 65 years of age and older who received a flu vaccination between July 1 of the measurement year and the date the CAHPS survey was completed.
How You Can Help Improve CAHPS Scores
- Identify an “Immunization Champion” to lead and monitor flu vaccination efforts at the office.
- Institute a Standing Order Program to allow nonphysician clinical staff to assess vaccination eligibility and administer vaccinations.
- Turn on reminders/prompts for the flu vaccine if on electronic medical records (EMR). Review vaccine status in the EMR.
- For all patients needing a flu vaccine, flag the charts (if not on EMR) with a brightly colored sheet.
- Provide a list of pharmacy locations if you don’t offer the flu vaccine.
- Address any hesitations the member may have about receiving the flu vaccine.
- Educate patients that the seasonal flu vaccine helps protect against the influenza viruses that research indicates will be the most common in the upcoming season. Each season requires a different vaccine.
Discuss with your patients the ways to help prevent catching or spreading the flu. We’re reminding our members to visit their doctor or go to a local pharmacy to get their vaccination.
Keep up to date with the Centers for Disease Control and Prevention’s flu recommendations and educational resources.
