On May 1, 2024, we disconnected the fax lines used for preauthorization requests and concurrent reviews. Many providers have already adjusted their processes, moving away from antiquated fax transmissions or spending time in telephone queues. We have seen thousands of transactions move to our provider portal since the start of the new year, and our providers are reaping the benefits of greater efficiency and transparency. For those of you who haven’t used the provider portal, we encourage you to use it to submit your requests and supporting documentation. It is a better way to keep your business moving. See full announcements (EmblemHealth | ConnectiCare).
If you need directions for sending us documents using the provider portal, see our video and user guides Find Submitted Preauthorization Requests and Add Supporting Documents: (EmblemHealth | ConnectiCare).
We also have a convenient summary for the best ways to use the portal to submit all kinds of information.
Getting a Provider Portal Account
If your practice already has an account set up for its tax ID(s), your Administrator/Office Manager can simply add you as a new user or update your existing sign-in credentials by giving you the Clinical Staff role. For a new account, you will need a unique email address for account authentication.
If your practice does not have an account (tied to your tax ID), please ask your Administrator/Office Manager to sign up using the online Portal Account Request Form and then add you as a user.
If you need help finding the person designated as your provider portal Administrator/Office Manager, you may also use the Portal Account Request Form to ask who we have on file.
Find the above-mentioned forms here:
EmblemHealth: emblemhealth.com/providerportal
ConnectiCare: connecticare.com/providerportal
If you are a non-participating provider who has never submitted a claim to us, you will not be able to use our provider portal without our assistance. Instead, you must call EmblemHealth at 866-447-9171 or ConnectiCare at 860-674-5850 so we can help you.
