The steps you take to find the status of a grievance or appeal on our provider portal depends on whether you were the person who originally submitted the request.
Instructions for original submitters
If you submitted the original grievance or appeal through the provider portal, the easiest way to find out if a determination has been issued is to follow these steps:
- Click the user profile icon in your browser’s top right corner. (It looks like a person in a circle. See guides and videos below for pictures.)
- A drop-down menu will open.
- Select “My Messages.”
- Locate the original message from the list.
- If the Response column shows “Yes,” click on the Message ID to see the response.
- If the Response column shows “No,” click on the Message ID and use the Follow Up button to request a status.
Non-submitter instructions
If you did not submit the grievance or appeal, you may contact Provider Customer Service for assistance.
- EmblemHealth: 866-447-9717
- ConnectiCare: Commercial: 860-674-5850; Medicare: 877-224-8230
Guides and videos
For step-by-step instructions on using the Message Center, see these guides and videos on how to search and view messages:
- EmblemHealth: View Guide | View Video
- ConnectiCare: View Guide | View Video
JP 67788 12/2024
