ConnectiCare uses the criteria provided by Milliman Care Guidelines (MCG) - a national third-party source - for some care management cases. You can visit https://connecticare.access.mcg.com to see those guidelines.
If you have received a denial letter, make note of the information at the top of your letter before you visit the MCG website.
You will need the following from your letter:
- The date
- Your last name, exactly as it appears
- The guideline code shown at the top of the letter
- The password
Enter this information exactly as shown in your letter to access the care guidelines.