Keeping us up to date on your contact information is vital to our members’ ability to find you and schedule appointments and enables us to pay you quickly and efficiently for your services.
Starting Dec. 9, 2024, we are adopting daily file feeds from CAQH for non-delegated professional providers’ demographic information based on an NPI and tax ID combination. If changes are needed to your directory information, you should make them in the CAQH application. Changes made in our provider portal will be overwritten with CAQH’s information.
Sign in to our provider portal at connecticare.com/providers to review your directory profile(s) and payment information. Then if changes are needed, make them in CAQH, unless one of the following exceptions apply.
Exceptions
- Your organization has a delegated credentialing relationship with us (see listing on our Credentialing web page).
- Send changes via the established dataset process.
- The following data updates cannot be made via CAQH. Email changes ConnectiCare:
- Hospital-based/non-credentialed providers: all changes.
- Facilities: all changes.
- Primary care providers: to open and close a primary care provider’s panel.
